Supervisor-Front Office Jobs 2022 in Dubai – Apply Marriott International, Inc Careers in UAE

Job number 22082662
Job Category Rooms & Guest Services Operations
Location The Dubai EDITION, Dubai Fountain Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand Edition Hotels
Compiling Full-Time
resettlement? N
Job Type Non-Management
Remote application? N
The EDITION combines the vision of boutique hotel expert Ian Schrager, the level of service delivery of a world-class luxury hotel, and the global reach of Marriott International to shape a new experience in the hospitality industry. Our hotels are wonderful microcosms of the world’s top cities, bringing together the best in dining, entertainment, nightlife and service to create an engaging experience that will leave you refreshed!

But to create this amazing experience, we need you.

EDITION is hiring passionate, inspiring, and truly amazing people, and you want to find a workplace that inspires, inspires, challenges, and makes you proud. A place where service comes from the heart, not the textbook. A venue with never-ending panorama service that delights and captivates every one of our guests.

We invite you to join now.

Job overview
Processes all guest check-ins by verifying guest identity, payment method, assigning rooms, and activating/issuing room keys. Set up an accurate profile for each guest based on their requirements. Enter your Marriott Rewards information. Make sure house prices are in line with market conditions and document exceptions. Guaranteed room rate is charged before room keys are issued, and billing is verified/adjusted. Organize and view daily reports/logs/contingency lists. Complete shift and settlement reports. Provide guests with directions and hotel information. Fulfill guest requests and contact the appropriate staff if necessary. Follow up to ensure guest requests are met. Process all payment types, vouchers, expenses and charges. Settlement and deposit receipts. Counting and recording cash register accounts at the beginning and end of each shift. Obtain manual authorization and follow all accounting procedures. Notify Loss Prevention/Security of any guest report of theft. Assists management in training, evaluating, coaching, motivating and mentoring employees; setting an example and serving as the first point of contact for the Fair Treatment Pledge/Open Door Policy process. Foster/maintain positive working relationships; support teams to achieve common goals; listen and respond appropriately to employee concerns.
Follow company policies and procedures; report accidents, injuries and unsafe working conditions to managers; complete safety training and certification; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcoming and thanking guests; anticipating and meeting guest service needs; providing assistance to persons with disabilities; thanking guests for their sincere appreciation. Use clear and professional language to speak to people; prepare and review written documents accurately and completely; answer telephones with appropriate etiquette. Ensure compliance with quality standards. Enter and find information using a computer/POS system. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull and place objects weighing up to 10 lbs (4.54 kg) without the assistance of another person. Perform other reasonable job duties required by your supervisor.

Marriott International gives all applicants a fair chance. We always insist on building a diverse workforce and adhering to an inclusive and people-oriented culture. We never discriminate against any protected group, such as disabled and veterans, or any other group under applicable law.